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Human resource management in the hospitality industry : an introductory guide / Michael Boella and Steven Goss-Turner

By: Contributor(s): Material type: TextTextPublication details: Amsterdam : Elsevier Science, c2007Edition: Eighth EditionDescription: xx, 363 pages ; 22 cmISBN:
  • 9789812599568
Subject(s): LOC classification:
  • TX 911.3.P4 .B64 2007
Contents:
Part 1. The hospitality industry -- Part 2. Effectively resourcing the hospitality organization -- Part 3. Developing the human resource -- Part 4. Rewards and remittance -- Part 5. The employment relationship -- Part 6. HRM and Hospitality: contemporary issues
Summary: Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management. Taking a process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues: Selection, appointment and induction Training and management development Labour turnover Employee relations and employment law Managing people and customer care Business Ethics Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
Item type: Books
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Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Main General Circulation Hospitality Management GC TX 911.3.P4 .B64 2007 (Browse shelf(Opens below)) c.1 Available NULIB000001897

Includes bibliographical references.

Part 1. The hospitality industry -- Part 2. Effectively resourcing the hospitality organization -- Part 3. Developing the human resource -- Part 4. Rewards and remittance -- Part 5. The employment relationship -- Part 6. HRM and Hospitality: contemporary issues

Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management. Taking a process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues: Selection, appointment and induction Training and management development Labour turnover Employee relations and employment law Managing people and customer care Business Ethics Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

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