TY  - BOOK
AU  - Beardsley, Robert S.
AU  - Kimberlin, Carole L. ;Tindall, Wiliam N. 
TI  - Communication skills in pharmacy practice: a practical guide for students and practitioners 
SN  - 9781608316021
AV  - RS 56 .B43 2012 
PY  - 2012///
CY  - Philadelphia, Pennsylvania
PB  - Wolters Kluwer/Lippincott Williams & Wilkins
KW  - COMMUNICATION IN PHARMACY
N1  - Includes bibliographical references and index; Patient-centered communication in pharmacy practice -- Principles and elements of interpersonal communication -- Nonverbal communication -- Barriers to communication -- Listening and empathic responding -- Assertiveness -- Interviewing and assessment -- Helping patients manage therapeutic regimens -- Medication safety and communication skills -- Strategies to meet specific needs -- Communicating with children about medicines -- Interprofessional collaboration and effective communication skills -- Electronic communication in health care -- Ethical behavior when communicating with patients
N2  - Helps pharmacy and pharmacy technician students learn the principles, skills, and practices that are the foundation for clear communication and the essential development of trust with future patients. In this text, sample dialogues show students how to effectively communicate, and practical exercises fine tune their communication skills
ER  -