Berger, Bruce A. <br/><br/>
Communication skills for pharmacists :  building relationships, improving patient care / 
Bruce A. Berger 
 - Third edition. 
 - Washington, D.C :  American Pharmacists Association,  c2009 
 - v, 254 pages ;  22 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Caring, covenants, codes, and commitment -- Developing the relationship -- Choosing to see patients as people -- Listening and empathic responding -- Patient counseling -- Managing the angry patient -- Assertiveness -- Conflict management -- Helping patients with change -- Interacting with physicians -- Supportive communication -- Choosing an appropriate response -- Persuasive communication -- Immediacy: how word choice and nonverbal cues Affect the relationship -- Cultural competence -- Communicating on sensitive topics -- Communicating with patients who have literacy limitations 
<br/><br/> Pharmaceutical care is the mission of pharmacy practice. It requires the development of covenantal relationship between pharmacist and patient, in which information is exchanged, held in confidence, and used to optimize patient care through appropriate drug therapy. 
<br/><br/><label>ISBN: </label>9781582121321 
<br/><br/><label>Subjects--Topical Terms: </label><br/>PHARMACISTS
<br/><br/><label>LC Class. No.: </label>RS 56 .B47 2009