TY  - BOOK
AU  - Burton, Sharon
AU  - Shelton, Nelda
TI  - Office procedures for the 21st century
SN  - 9780135063897
AV  - HF 5547.5 .B87 2011  
PY  - 2011///
CY  - Upper Saddle River, New Jersey
PB  - Prentice-Hall
KW  - OFFICE PRACTICE -- HANDBOOKS, MANUALS, ETC
N1  - Includes index; Understanding the changing and challenging office -- Developing professional skills -- Preparing for your employment -- Time management -- Telecommunications -- Building communications skills -- Processing mail -- Records management -- Banking and accounting procedures -- Scheduling appointments and receiving visitors -- Making travel arrangements -- Planning meetings and conferences -- Developing effective oral presentations -- Preparing to meet the challenges -- Working in a medical office -- Working in a legal office
ER  -