Burton, Sharon <br/><br/>
Office procedures for the 21st century / 
Sharon Burton and Nelda Shelton 
 - Eighth Edition 
 - Upper Saddle River, New Jersey :  Prentice-Hall,  c2011 
 - xxiii, 616 pages :  illustrations ;  28 cm. 
<br/><br/>Includes index. 
<br/><br/>Understanding the changing and challenging office -- Developing professional skills -- Preparing for your employment -- Time management -- Telecommunications -- Building communications skills -- Processing mail -- Records management -- Banking and accounting procedures -- Scheduling appointments and receiving visitors -- Making travel arrangements -- Planning meetings and conferences -- Developing effective oral presentations -- Preparing to meet the challenges -- Working in a medical office -- Working in a legal office. 
<br/><br/><label>ISBN: </label>9780135063897 
<br/><br/><label>Subjects--Topical Terms: </label><br/>OFFICE PRACTICE -- HANDBOOKS, MANUALS, ETC
<br/><br/><label>LC Class. No.: </label>HF 5547.5 .B87 2011