TY  - BOOK
AU  - Martin, James William
TI  - Lean six sigma for the office
SN  - 9781420068795
AV  - HD 62.15 .M37 2009 
PY  - 2009///
CY  - Boca Raton, Florida
PB  - CRC Press
KW  - TOTAL QUALITY MANAGEMENT
N1  - Includes index; Align improvement opportunities -- Plan and conduct the Kaizen event -- Implementing solutions
N2  - The first section of this book is divided into three chapters. These include strategy alignment, project identification, and a discussion of several important operational elements that are characteristic of a Lean system. Strategy alignment implies that Kaizen events will be link to higher-level organization goals and objectives
ER  -