TY  - BOOK
AU  - Temple, A. Dale
TI  - Performance: the art & science of business management 
SN  - 816019029
AV  - HF 5549.5 .P47 1988 
PY  - 1988///
CY  - New York
PB  - Facts On File Publications
KW  - PERFORMANCE
N1  - Includes bibliographical references and index; Part I. Performance-An Organizational and Cultural Correlation -- Part II. Factors of Behavior and Attitude -- Part III. Management-A Critical Performance Link -- Part IV. Task Definition-Undefined and Unclear Expectations -- Part V. Performance Appraisal-A Diagnosis -- Part VI. Improving Appraisal Effectiveness -- Part VII. Appraisal Feedback Techniques.
N2  - Most of the literature on the subject focuses on six external factors that determine an employee's level of performance. These determinants are the work environment; management behavior; job design; performance appraisals; feedback; and salary administration. Research has shown that a favorable work environment is essential to encourage the most productive levels of employee performance. Even during the employment interview, a psychological contract is being formed. Certain assumptions and expectations are developed, some of which are realistic and some of which are not. In the day-to-day interaction between superior and subordinate, numerous other assumptions and expectations emerge. As the employer and the employee continue to develop their own, often quite different, sets of assumptions and expectations, these differences eventually have an influence on the level of performance
ER  -