Petrick, Joseph A. <br/><br/>
Total quality in managing human resources / 
Joseph A. Petrick and Diana S. Furr 
 - Delray Beach, Florida :  St. Lucie Press,  c1995 
 - xviii, 370 pages :  illustrations ;  23 cm. 
<br/><br/>Includes index. 
<br/><br/>1. Why total quality in managing human resources? -- 2. Customer satisfaction: strategy dimensions -- 3. Continuous improvement: process dimensions -- 4. Speaking with facts: project dimensions -- 5. Respect for people: performance dimensions -- 6. Implementing total quality human resource management. 
<br/><br/> Presents the principles and practices of total quality (TQ) that can help human resource professionals or anyone who manages people, transform institutionalized mediocrity into organizational excellence. This book focuses on managing the difference TQ makes in human resources. 
<br/><br/><label>ISBN: </label>1884015247 
<br/><br/><label>Subjects--Topical Terms: </label><br/>PERSONNEL MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HF 5549 .P45 1995