TY  - BOOK
AU  - Jay, Ros
TI  - Smart things to know about customers
SN  - 1841120375
AV  - HF 5415.5 .J42 1999 
PY  - 1999///
CY  - [Oxford]
PB  - Capstone Publishing Ltd.
KW  - CUSTOMER RELATIONS
N1  - Smart things to know about customers /, Smart; Includes index; The Customer Service Vision -- Know Your Customers -- Manage Your Customers -- Manage your Customers' Complaints -- Build Customer Loyalty -- Relationship Marketing -- Win New Customers -- Out There
ER  -