Jay, Ros <br/><br/>
Smart things to know about customers / 
Ros Jay 
 - [Oxford] :  Capstone Publishing Ltd.,  c1999 
 - x, 202 pages ;  21 cm. 
<br/><br/> Smart things to know about customers /, Smart 
<br/><br/>Includes index. 
<br/><br/>The Customer Service Vision -- Know Your Customers -- Manage Your Customers -- Manage your Customers' Complaints -- Build Customer Loyalty -- Relationship Marketing -- Win New Customers -- Out There 
<br/><br/><label>ISBN: </label>1841120375 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATIONS
<br/><br/><label>LC Class. No.: </label>HF 5415.5 .J42 1999