Flanigan, Eileen M. <br/><br/>
Process improvement :  enhancing your organization's effectiveness / 
Eileen M. Flanigan and Jon Scott 
 - [California] :  Crisp Publication, Inc.,  c1995 
 - viii, 106 pages :  illustrations ;  25 cm. 
<br/><br/>PART I. What Is Process Improvement? -- PART II. Identifying the Players -- PART III. Ensuring Success -- PART IV. Understanding What Needs Changing -- PART V. Getting Where You Want to Be -- PART VI. Getting Changes To Stick 
<br/><br/><label>ISBN: </label>1560523220 
<br/><br/><label>Subjects--Topical Terms: </label><br/>ORGANIZATIONAL EFFECTIVENESS
<br/><br/><label>LC Class. No.: </label>HF 5381 .F6 1995