TY - BOOK AU - Weissinger, Suzanne Stewart TI - Hotel/motel operations: an overview SN - 9812402604 AV - TX 911.3.M27 .W45 2000 PY - 2000/// CY - [Albany] PB - Thomson Learning Asia KW - HOUSEKEEPING N1 - Hotel/motel operations :, Hotel; Includes index; 1. Lodgings -- 2. The hospitality business and you -- 3. Classification of lodging facilities -- 4. Front-office operations: Reservations -- 5. Front-office operations: Registering, rooming the guests, information, mail, telephone -- 6. Front-office operations: Accounting and checking out -- 7. Housekeeping, engineering, and security -- 8. Food and beverage department -- 9. Sales and meeting planning -- 10. Accommodations: References and ratings ER -