Hotel/motel operations : an overview /
Suzanne Stewart Weissinger
- Second edition
- [Albany] : Thomson Learning Asia, c2000
- 193 pages : illustrations ; 24 cm.
Hotel/motel operations :, Hotel
Includes index.
1. Lodgings -- 2. The hospitality business and you -- 3. Classification of lodging facilities -- 4. Front-office operations: Reservations -- 5. Front-office operations: Registering, rooming the guests, information, mail, telephone -- 6. Front-office operations: Accounting and checking out -- 7. Housekeeping, engineering, and security -- 8. Food and beverage department -- 9. Sales and meeting planning -- 10. Accommodations: References and ratings