TY  - BOOK
AU  - Lindsay, William M.
AU  - Petrick, Joseph A.
TI  - Total quality and organization development
SN  - 9838998281
AV  - HD 58.8 .L75 1997 
PY  - 1997///
CY  - Kuala Lumpur
PB  - Synergy Book International
KW  - TOTAL QUALITY MANAGEMENT
N1  - Includes index; Why total quality and organization development? -- Overview of total quality -- Customer satisfaction : TQ and OD strategy dimensions -- Continuous improvement : TQ and OD process -- Speaking with facts : TQ and OD project dimensions -- Respect for people : TQ and OD performance dimensions -- Total quality OD implementation : the transforming process
ER  -