Lindsay, William M. <br/><br/>
Total quality and organization development / 
William M. Lindsay and Joseph A. Petrick 
 - Kuala Lumpur :  Synergy Book International,  c1997 
 - xvii, 390 pages :  illustrations ;  23 cm 
<br/><br/>Includes index. 
<br/><br/>Why total quality and organization development? -- Overview of total quality -- Customer satisfaction : TQ and OD strategy dimensions -- Continuous improvement : TQ and OD process -- Speaking with facts : TQ and OD project dimensions -- Respect for people : TQ and OD performance dimensions -- Total quality OD implementation : the transforming process 
<br/><br/><label>ISBN: </label>9838998281 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOTAL QUALITY MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HD 58.8 .L75 1997