Harrington, H. James <br/><br/>
High performance benchmarking :  20 steps to success / 
H. James Harrington and James S. Harrington 
 - New York :  McGraw Hill Education,  c1995 
 - xv, 173 pages :  illustrations ;  23 cm 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Introduction to benchmarking -- The benchmarking overview -- The process of benchmarking -- Data collection and analysis -- Organizing for benchmarking -- The five phases of the benchmarking process -- Helpful hints for successful -- In conclusion 
<br/><br/> The authors of this guide have actually "benchmarked" the process of benchmarking, delivering everything you need to know to get vastly better result. 
<br/><br/><label>ISBN: </label>9780070267749 
<br/><br/><label>Subjects--Topical Terms: </label><br/>BENCHMARKING (MANAGEMENT)
<br/><br/><label>LC Class. No.: </label>HD 62.15 .H37 1995