Steeples, Marion Mills <br/><br/>
The Corporate guide to the Malcolm Baldrige national quality award :  proven strategies for building quality into your organization / 
Marion Mills Steeples 
 - Second edition 
 - Milwaukee, Wisconsin :  ASQC Quality Press,  c1993 
 - xviii, 358 pages :  illustrations ;  25 cm 
<br/><br/>Global economic realities -- Quality made in the USA -- Reasons to pursue Baldrige -- Quality works! the proof -- Baldrige process in action -- Leadership: category 1.0 -- Information and analysis: category 2.0 -- Strategic quality planning: category 3.0 -- Human resources utilization: category 4.0 -- Quality assurance of products and services: catagory 5.0 -- Quality results: category 6.0 -- Customer satisfaction: category 7.0 -- 1988 award winners: the best of the best -- 1989 award winners: what it takes to win -- 1990 award winners: winning is just the beginning -- 1991 award winners: electronic quality blitz -- Baldrige and TQM impacts: U.S. and global 
<br/><br/> The corporate guide to the Malcolm Baldridge National quality award meets the challenge of being both an eminently readable book about the principles of quality and an immensely valuable reference to the Baldrige quality process. 
<br/><br/><label>ISBN: </label>1556239572 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOTAL QUALITY MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HD 62.15 .S74 1993