TQManager : a practical guide for managing in a total quality organization /
Warren H. Schmidt and Jerome P. Finnigan
- San Francisco, California : Jossey-Bass Inc., Publishers, c1995
- xv, 196 pages : illustrations ; 24 cm
Includes bibliographical references and index.
What you need to know about TQM -- Mastering the five key TQManagerial competencies -- Sharpening your TQManagerial skills
The purpose of TQManager is to give you a crash course in Total Quality Management. We surveyed working TQManagers about what they need to know to succeed in a Total Quality organization, and, from out sample of successful and unsuccessful managers, we have learned with concepts and competencies TQManagers must use in order to survive, contribute, and advance in their organizations.