TY  - BOOK
AU  - Camp, Robert C.
TI  - Business process benchmarking: finding and implementing best practices 
SN  - 873892968
AV  - HD 62.15 .C345 1994 
PY  - 1994///
CY  - Wisconsin
PB  - ASQC Quality Press
KW  - BENCHMARKING
N1  - Includes index; The process -- The leadership and management of benchmarking -- The case studies
N2  - Business process benchmarking is compose of fifteen chapters in three distinct sections with seven appendixes. Each chapter opens with a quotation from Sun Tzu that encapsulates the essence of the chapter
ER  -