TY  - BOOK
AU  - Kanji, Gopal K.
AU  - Asher, Mike
TI  - 100 methods for total quality management
SN  - 803977468
AV  - HD 62.15 .K3 1996  
PY  - 1996///
CY  - London, United Kingdom
PB  - Sage
KW  - TOTAL QUALITY MANAGEMENT
N1  - Includes bibliographical references and index; Understanding total quality management -- The role of TQM methods -- List of methods (by category) -- Purpose of methods (alphabetical list) -- Management methods -- Analytical methods -- Idea generation -- Data collection, analysis and display
N2  - From force field analysis to `zero defects', from `brainstorming' to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management
ER  -