Human dimension of total quality management /
Nayantara Padhi
- New Delhi, India : Atlantic Publishing Group, Inc., c2005
- viii, 290 pages : illustrations ; 23 cm
Total quality management : the conceptual framework -- Literature review and research methodology -- TQM practices in RINL/VSP -- The human dimension of TQM -- Result of opinion survey -- Summary of findings and implications for practice
Study conducted at Rashtriya Ispat Nigam Limited, Visakhapatnam, India.