The Balanced scorecard : translating strategy into action /
Robert S. Kaplan and David P. Norton
- Boston, Massachusetts : Harvard Business Review Press, c1996
- ix, 322 pages : illustrations ; 29 cm
Includes index.
Part one : Measuring business strategy -- Part two : Managing business strategy
The book, while as comprehensive and complete as we could make it, is still a progress report. During the past three years, we have seen new developments and applications as the scorecard concept takes hold in more and more organization.