Phillips, Jack J. <br/><br/>
The Project management scorecard :  measuring the success of project management solutions / 
Jack J. Phillip, Timothy W. Bothell and G. Lynne Snead 
 - [Armsterdam] :  Butterworth Heinemann ;  c2001 
 - xxi, 353 pages:  illustrations ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>PART 1: SETTING THE STAGE -- Chapter 1. Project management issues and challenges -- Chapter 2. The project management process -- Chapter 3. Project management solutions -- Chapter 4. The project management scorecard -- PART II: THE SEVEN MEASURES -- Chapter 5. How to measure reaction and satisfaction -- Chapter 6. How to measure skill and knowledge changes during the project -- Chapter 7. How to measure implementation, application, and progress -- Chapter 8. How to capture business impact data -- Chapter 9. How to calculate and interpret ROI -- Chapter 10. Identifying intangible measures of a project management solution -- Chapter 11. Monitoring the true costs of the project solution -- PART III: KEY ISSUES WITH THE MEASURES -- Chapter 12. How to isolate the effects of project management solutions -- Chapter 13. How to convert business measures to monetary values -- PART IV: CHALLENGES -- Chapter 14. Forecasting ROI: how to build a business case for the project management solution -- Chapter 15. How to provide project feedback and communicate results to the client -- Chapter 16. Overcoming resistance and barriers to the project management scorecard -- Appendix: Establishing an effective PM culture 
<br/><br/><label>ISBN: </label>750674490 
<br/><br/><label>Subjects--Topical Terms: </label><br/>PROJECT MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HD 69.P75 .P49 2001