TY - BOOK AU - Irwin, David TI - On target: achieving best business performance SN - 9812400435 AV - HB 5351 .I65 2000 PY - 2000/// CY - [London] PB - Business Press KW - STRATEGIC PLANNING N1 - Includes index; Chapter 1. Measure for measure -- Chapter 2. Establishing a framework -- Chapter 3. Operations -- Chapter 4. Quality targets -- Chapter 5. Supplier measurement -- Chapter 6. Marketing measures -- Chapter 7. Staff -- Chapter 8. Financial measures -- Chapter 9. Impact on society -- Chapter 10. Performance checklist N2 - This volume seeks to help the reader understand the importance of setting targets in each of five strategic areas: finance, marketing, quality, staff development and activity. It provides explanation and examples on setting targets and using them to exercise control over a business ER -