TY  - BOOK
AU  - Nebel, Eddystone C.
TI  - Managing hotels effectively: lessons from outstanding general managers 
SN  - 442238142
AV  - TX 911.3.M27 .N43 1991 
PY  - 1991///
CY  - New York
PB  - Van Nostrand Reinhold Company, Inc.
KW  - HOTEL MANAGEMENT
N1  - Includes index; The environment of the hotel business -- Service, people, & profits in the hotel business -- An overview of strategic planning -- Planning in hotels -- Hotel organization -- Coordinating the activities of a hotel -- Hotel staffing -- Motivation -- Communication in hotels -- Leading people -- Leading organizations -- An overview of controlling hotel operations -- Controlling results: hotel revenues & costs -- Control: getting employees to do things right & to do the right things -- The GMs' background & personal characteristics -- The day-to-day activities of outstanding hotel managers
ER  -