Nebel, Eddystone C. <br/><br/>
Managing hotels effectively :  lessons from outstanding general managers / 
Eddystone C. Nebel 
 - New York :  Van Nostrand Reinhold Company, Inc.,  c1991 
 - xxviii, 436 pages :  illustrations ;  24 cm. 
<br/><br/>Includes index. 
<br/><br/>The environment of the hotel business -- Service, people, & profits in the hotel business -- An overview of strategic planning -- Planning in hotels -- Hotel organization -- Coordinating the activities of a hotel -- Hotel staffing -- Motivation -- Communication in hotels -- Leading people -- Leading organizations -- An overview of controlling hotel operations -- Controlling results: hotel revenues & costs -- Control: getting employees to do things right & to do the right things -- The GMs' background & personal characteristics -- The day-to-day activities of outstanding hotel managers. 
<br/><br/><label>ISBN: </label>442238142 
<br/><br/><label>Subjects--Topical Terms: </label><br/>HOTEL MANAGEMENT
<br/><br/><label>LC Class. No.: </label>TX 911.3.M27 .N43 1991