TY  - BOOK
AU  - McLaughlin, Gregory C.
TI  - Total quality in research and development
SN  - 1884015026
AV  - Q 180 .M3 1995 
PY  - 1995///
CY  - Delray Beach, Florida
PB  - St. Lucie Press
KW  - TOTAL QUALITY
N1  - Includes index; Chapter1. Total Quality in R&D -- Chapter2. Overview of Total Quality -- Chapter3. The present R&D Paradigm -- Chapter4. Present R&D System -- Chapter5. Beginning the systematic improvement process -- Chapter6. Planning and diagnosing -- Chapter7. QFD: A tool for managing customer satisfaction -- Chapter8. ISO 9000 in R&D: A view to the future -- Chapter9. Case study: Total quality at corning's RD&E
N2  - Presents models, systems, and paradigms that offer a systematic improvement process for businesses and their management. This book shows how TQ promotes rather than stifles inventiveness, ingenuity, and individual accomplishment. It examines management practices that stress creativity and group achievements that support company goals.    Contents: Total Quality in Research and Development -- Overview -- Critical Factors Affecting the R&D Environment -- History of R&D -- Total Quality Model for R&D -- Barriers to Total Quality Summary Endnotes Abstracts Article -- Overview of Total Quality -- What is Total Quality -- Total Quality as a System -- History of Total Quality Endnotes Abstracts Article -- The Present R&D Paradigm -- The Environment Surrounding the SMT System -- The Cycle of Success Endnotes Abstracts Article -- The Present R&D Systems Social System Management System -- Technical System Endnotes Exercises Abstracts Article -- Beginning the Systematic Improvement Process Assessment Phase: Stage One -- Management Concurrence Phase: Stage Two Endnotes Abstracts Article -- Systematic Improvement and the Management Cycle -- Planning Phase: Stage Three12 Step Process for Improving a System -- Implementing Phase: Stage Four Guidelines for Sustained Success -- Evaluation and Improvement Phase: Stage Five Endnotes Exercises Abstracts Article -- QFD: A Tool for Managing Customer Satisfaction -- Overview Why Products Fail -- Applying QFD to the Lab -- Selection of Customer Requirements Endnotes Exercises Abstracts Article -- ISO 9000 and Japanese QA Systems for R&D -- Overview Getting Started with ISO 9000 -- Relationship to Japanese QA Systems -- Implementing ISO 9000Deployment Planning Matrix for Integration of ISO 9000 in R&DQA Checkpoints for R&D Endnotes Abstracts -- Profile on the Japanese Delegation Case Study: Corning Glass -- Index
ER  -