TY  - BOOK
AU  - Woodall, Jack
AU  - Rebuck, Deborah K.;Voehl, Fank
TI  - Total quality in information systems and technology
SN  - 9838998249
AV  - HC 79 .I55 .T68 1997 
PY  - 1997///
CY  - Malaysia
PB  - Synergy Book International
KW  - INFORMATION TECHNOLOGY -- MANAGEMENT
N1  - Includes bibliographical references and index; 1. Harnessing the Power of Information Technology Through Total Quality: An Overview of Technology, Quality, and Information -- 2. Understanding the Information Technology Organization -- 3. Role of Information Technology -- 4. Overview of Total Quality -- 5. House of Quality -- 6. Strategy Management and Quality Planning -- 7. Project Teams and Methodologies -- 8. "How-To" Techniques and Tools -- 9. Electronic Data Interchange -- 10. Horror Stories and How to Avoid Them
N2  - This work offers insights into melding business and technological operations in order to best serve the interests of the company and its customers. It explains how information technology works in a typical company and how it should work in the ideal company
ER  -