TY  - BOOK
AU  - Mill, Robert Christie
TI  - Managing the lodging operation
SN  - 131129937
AV  - TX 911.3.M27 .M55 2006 
PY  - 2006///
CY  - New Jersey
PB  - Pearson Prentice Hall
KW  - HOTEL MANAGEMENT
N1  - Includes index; 1. Introduction: How to Manage a Hotel -- 2. Protecting the Assets: Guests, Employees, Structure and Contents -- 3. Protecting the Assets: Financial Controls -- 4. Managing Supply and Demand -- 5. Improving Employee Performance -- 6. Increasing Income: Revenue Management -- 7. Increasing Income: Cost Management -- 8. Improving Productivity -- 9. Managing Customer Servic -- 10. Managing Quality
ER  -