Mill, Robert Christie <br/><br/>
Managing the lodging operation / 
Robert Christie Mill 
 - New Jersey :  Pearson Prentice Hall,  c2006 
 - xviii, 318 pages ;  24 cm. 
<br/><br/>Includes index. 
<br/><br/>1. Introduction: How to Manage a Hotel -- 2. Protecting the Assets: Guests, Employees, Structure and Contents -- 3. Protecting the Assets: Financial Controls -- 4. Managing Supply and Demand -- 5. Improving Employee Performance -- 6. Increasing Income: Revenue Management -- 7. Increasing Income: Cost Management -- 8. Improving Productivity -- 9. Managing Customer Servic -- 10. Managing Quality. 
<br/><br/><label>ISBN: </label>131129937 
<br/><br/><label>Subjects--Topical Terms: </label><br/>HOTEL MANAGEMENT
<br/><br/><label>LC Class. No.: </label>TX 911.3.M27 .M55 2006