TY - BOOK AU - Woods, Robert H. AU - Ninemeier, Jack D. AU - Hayes, David K. AU - Austin, Michele A. TI - Professional front office management SN - 131700693 AV - TX 911.3.M27 .P76 2007 PY - 2007/// CY - New Jersey PB - Pearson Prentice Hall KW - HOTEL MANAGEMENT N1 - Includes index; Part 1. Context of front office operations -- Part 2. How technology helps front office operations -- Part 3. Front office and the guest cycle -- Part 4. Special concerns of the front office ER -