TY - BOOK AU - Roldan, Amelia Samson. TI - Operating and managing a hotel & restaurant business SN - 9789719213789 AV - TX 911 .R65 2007 PY - 2007/// CY - Manila, Philippines PB - Skills Development & Management Services KW - HOTEL AND RESTAURANT OPERATION N1 - Includes bibliographical references and index; Chapter1. Creating a favorable organization climate -- Chapter2. Overview of management and supervision -- Chapter3. Planning and trouble shooting performance -- Chapter4. Planning and designing menus and banquet packages -- Chapter5. Organizing the work -- Chapter6. Monitoring, leading and directing -- Chapter7. Controlling and improving work performance -- Chapter8. Cost control in food service operations -- Chapter9. Starting a hospitality business ER -