NRAEF ManageFirst :  customer service : competency guide / 
National Restaurant Association Educational Foundation 
 - New Jersey :  Pearson Prentice Hall,  c2007 
 - x, 100 pages :  illustrations ;  28 cm. 
<br/><br/>Includes index. 
<br/><br/>Introduction -- Chapter 1. The importance of customer service to your business -- Chapter 2. Basic concepts for higher-quality customer service -- Chapter 3. Identifying customer expectations -- Chapter 4. Ensuring consistent service value -- Chapter 5. Ensuring profit 
<br/><br/><label>ISBN: </label>132283816 
<br/><br/><label>Subjects--Topical Terms: </label><br/>HOSPITALITY INDUSTRY -- CUSTOMER SERVICE
<br/><br/><label>LC Class. No.: </label>TX 925 .N38 2007