TY  - BOOK
AU  - Ukens, Lorraine L.
TI  - 101 ways to improve customer service: training, tools, tips, and techniques 
SN  - 9780787982003
AV  - HF 5415.5 .U34 2007 
PY  - 2007///
CY  - Hoboken, New Jersey
PB  - J. Wiley & Sons
KW  - BUSINESS AND ECONOMICS -- CUSTOMER RELATIONS
N1  - Section 1. Awareness -- Section 2. Communication -- Section 3. Planning -- Section 4. Problem solving -- Section 5. Quality -- Section 6. Teamwork
N2  - 101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees
ER  -