Travel perspective : a guide to becoming a travel professional /
Ginger Todd and Susan Rice
- Third edition.
- Albany, New York : Delmar Cengage Learning, c2002
- xi, 494 pages : illustrations ; 28 cm.
Includes bibliographical references and index.
Charting your course in a computerized world: Your place in travel; Internet-blessing or curse? -- United States air travel: Air travel basics; Planning United States flight itineraries; U.S. airfares and other charges; Basic ticketing and prepaid; Refunds, exchanges, agency fees, and reporting -- Selling other travel products and services: Accommodations and rental cars; Travelling by rail; Consolidators, charters, group sales, and insurance; Tours of the world -- Selling the cruise experience: Basics of cruising; Cruise pricing and selling cruise pricing; Setting sail -- International air travel: Practical advice for international travelers; International air travel basics; International airfares and taxes; International schedules and ticketing -- Selling and servicing the travel client: Basic selling skills for the travel professional. Customer service for the travel professional -- Glossary.
This book] builds a complete foundation for a career in the travel industry. [It] provides the entry-level counselor with enough information to build a solid career foundation. Covered topics include Internet use in the travel industry, career planning, job descriptions, advancement potential, sales, and customer services. With this "how to" guide to the travel industry, entry-level counselor can be productive and successful from the first day of employment.-Back cover