TY  - BOOK
AU  - Goldsmith, Alistair L.
AU  - Nickson, Dennis P.;Sloan, Donald H.; Wood, Roy C.
TI  - Human resource management for hospitality services
SN  - 1861520956
AV  - HF 5549 .G65 1997 
PY  - 1997///
CY  - Boston, Massachusetts
PB  - International Thomson Business Press
KW  - HOSPITALITY INDUSTRY -- PERSONNEL MANAGEMENT
N1  - Includes bibliographical references and index; 1. What is human resource management? -- 2. Principles of recruitment and selection -- 3. Equal opportunities -- 4. Training and development -- 5. Welfare -- 6. Health and safety -- 7. Employee involvement -- 8. Performance appraisal and productivity -- 9. Rewards, motivation and pay administration -- 10. Discipline, grievances and termination -- 11. Personnel administration
N2  - This book covers all aspects of human resources management in the hospitality industry, placing an emphasis on 'people management' and 'service delivery'. Each chapter sets learning objectives, skills and competencies needed
ER  -