Boella, Michael <br/><br/>
Human resource management in the hospitality industry :  an introductory guide / 
Michael Boella and Steven Goss-Turner 
 - Eighth Edition. 
 - Amsterdam :  Elsevier Science,  c2007 
 - xx, 363 pages ;  22 cm. 
<br/><br/>Includes bibliographical references. 
<br/><br/>Part 1. The hospitality industry -- Part 2. Effectively resourcing the hospitality organization -- Part 3. Developing the human resource -- Part 4. Rewards and remittance -- Part 5. The employment relationship -- Part 6. HRM and Hospitality: contemporary issues 
<br/><br/> Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management. Taking a process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues: Selection, appointment and induction Training and management development Labour turnover Employee relations and employment law Managing people and customer care Business Ethics Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge. 
<br/><br/><label>ISBN: </label>9789812599568 
<br/><br/><label>Subjects--Topical Terms: </label><br/>HOSPITALITY INDUSTRY -- PERSONNEL MANAGEMENT
<br/><br/><label>LC Class. No.: </label>TX 911.3.P4 .B64 2007