TY  - BOOK
AU  - Evans, James R.
AU  - Lindsay, William M.
TI  - Total quality management
SN  - 9789814441001
AV  - HD 62.15 .E93 2013  
PY  - 2013///
CY  - Andover, Mass.
PB  - Cengage Learning Asia Pte Ltd
KW  - TOTAL QUALITY MANAGEMENT
N1  - Preface -- Part 1 The quality system  -- Chapter 1 Introduction to quality  -- Chapter 2 Philosophies and frameworks  -- Chapter 3 Total quality in organizations  -- Part 2 The management system  -- Chapter 4 Focusing on customers  -- Chapter 5 Process management  -- Chapter 6 Performance measurement and strategic information management  -- Chapter 7 Building and sustaining performance excellence in organizations -- Part 3 Six sigma and the technical system  -- Chapter 8 Principles of six sigma  -- Chapter 9 Design for six sigma  -- Chapter 10. Tools for process improvement  -- Appendixes
N2  - This edition of quality control and management continues to embrace the fundamental principles and historical foundations of total quality and to promote high-performance management practices that are reflected in the Bladridge Criteria, while providing a foundation for understanding and applying Six Sigma
ER  -