TY  - BOOK
AU  - O'Shannessy, Vivienne
TI  - Front office skills: a practical approach 
SN  - 9789810696153
AV  - TX 911.3.T73 .O84 2009 
PY  - 2009///
CY  - Singapore
PB  - Prentice-Hall
KW  - HOSPITALITY INDUSTRY -- EMPLOYEES -- TRAINING OF
N1  - Includes bibliographical references and index; Chapter 1. Introduction to front office -- Chapter 2. Receive and process reservations -- Chapter 3. Perform office procedures -- Chapter 4. Communicate on the telephone -- Chapter 5. Provide accommodation -- Chapter 6. Provide porter services -- Chapter 7. Process financial transactions -- Chapter 8. Maintain financial records -- Chapter 9. Conduct night audit
ER  -