O'Shannessy, Vivienne <br/><br/>
Front office skills :  a practical approach / 
Vivienne O'Shannessy 
 - 1st edition. 
 - Singapore :  Prentice-Hall,  c2009 
 - v, 370 pages ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Chapter 1. Introduction to front office -- Chapter 2. Receive and process reservations -- Chapter 3. Perform office procedures -- Chapter 4. Communicate on the telephone -- Chapter 5. Provide accommodation -- Chapter 6. Provide porter services -- Chapter 7. Process financial transactions -- Chapter 8. Maintain financial records -- Chapter 9. Conduct night audit 
<br/><br/><label>ISBN: </label>9789810696153 
<br/><br/><label>Subjects--Topical Terms: </label><br/>HOSPITALITY INDUSTRY -- EMPLOYEES -- TRAINING OF
<br/><br/><label>LC Class. No.: </label>TX 911.3.T73 .O84 2009