Evans, James R. <br/><br/>
Total quality management / 
James R. Evans and William M. Lindsay 
 - Andover, Mass. :  Cengage Learning Asia Pte Ltd,  c2013 
<br/><br/>Preface -- Part 1 The quality system  -- Chapter 1 Introduction to quality  -- Chapter 2 Philosophies and frameworks  -- Chapter 3 Total quality in organizations  -- Part 2 The management system  -- Chapter 4 Focusing on customers  -- Chapter 5 Process management  -- Chapter 6 Performance measurement and strategic information management  -- Chapter 7 Building and sustaining performance excellence in organizations -- Part 3 Six sigma and the technical system  -- Chapter 8 Principles of six sigma  -- Chapter 9 Design for six sigma  -- Chapter 10. Tools for process improvement  -- Appendixes  
<br/><br/> This edition of quality control and management continues to embrace the fundamental principles and historical foundations of total quality and to promote high-performance management practices that are reflected in the Bladridge Criteria, while providing a foundation for understanding and applying Six Sigma. 
<br/><br/><label>ISBN: </label>9789814441001 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOTAL QUALITY MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HD 62.15 .E93 2013