TY  - BOOK
AU  - Ford, Robert C.
AU  - Sturman, Michael C.;Heaton, Cherrill P.
TI  - Total quality management for hospitality and tourism
SN  - 9789814352611
AV  - TX 911.3 .F67 2012  
PY  - 2012///
CY  - Andover, Mass.
PB  - Cengage Learning Asia Pte Ltd
KW  - HOSPITALITY
N1  - Includes index
ER  -