Ford, Robert C. <br/><br/>
Total quality management for hospitality and tourism / 
Robert C. Ford, Michael C. Sturman and Cherrill P. Heaton 
 - Philippine Edition 
 - Andover, Mass. :  Cengage Learning Asia Pte Ltd,  c2012 
 - 522 pages :  illustrations ;  15 cm. 
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>9789814352611 
<br/><br/><label>Subjects--Topical Terms: </label><br/>HOSPITALITY
<br/><br/><label>LC Class. No.: </label>TX 911.3 .F67 2012