TY  - BOOK
AU  - Santos, Buen
TI  - Introduction to hotel and resort management
SN  - 9789715849586
AV  - TX 901 .S26 2010  
PY  - 2010///
CY  - Manila, Philippines
PB  - C & E Publishing Inc.
KW  - HOTEL MANAGEMENT
N1  - Includes bibliographical references; Chapter1. Hotels and resorts overview -- Chapter2. The bare essentials -- Chapter3. Front office department -- Chapter4. Housekeeping department -- Chapter5. Food and beverages department -- Chapter6. Sales and marketing department -- Chapter7. Human resource and training department -- Chapter8. Finance department -- Chapter9. Security department -- Chapter10. Hotel casinos -- Chapter11. Travel agencies
N2  - This book introduces the students to the departments that comprise hotels and resorts and how they interplay with each other to satisfy guest experience in their property
ER  -