TY  - BOOK
TI  - The Quality imperative
SN  - 70093458
AV  - HF 5415.157 .B87 1994 
PY  - 1994///
CY  - New York
PB  - McGraw Hill Education
KW  - QUALITY OF PRODUCTS
N1  - Includes index; 1. Questing for the best -- 2. The roots of quality: a short history -- 3. The global picture: how America stacks up with Japan and Europe -- 4. Quality's long, hard road -- 5. How to achieve quality: a guide to winning techniques -- 6. Chasing the dream: quality prizes and gurus -- 7. Quality in manufacturing -- 8. Quality in services -- 9. Quality in the public sector -- 10. Quality in R&D -- 11. TQM in the twenty-first century: paradigms for postmodern managers
N2  - This primer presents current developments in the field of quality management. It gives readers an inside look at: quality in manufacturing, quality in service, quality in Japan and Europe, and quality strategies. It also profiles select firms that have won the Baldrige Award
ER  -