TY  - BOOK
TI  - The Total quality protfolio: The senior executive's guide to implementing quality
AV  - HD 62.15 .S73 [c?] 
PY  - 0000///[c?]
CY  - Switzerland
PB  - Strategic Direction Publishers Ltd.
KW  - TOTAL QUALITY MANAGEMENT
N1  - Introduction -- Getting started with total quality -- Quality's leading thinkers -- The total quality model in services and manufacturing -- Achieving a customer focus -- Applying quality standards -- Extending quality : around the world and across the organization
N2  - Total quality is the definitive tool for organizations that want to survive and prosper into the 21st century
ER  -