The Total quality protfolio :  The senior executive's guide to implementing quality. 

 - Switzerland :  Strategic Direction Publishers Ltd.,  [c?] 
 - 212 pages :  illustrations ;  30 cm 
<br/><br/>Introduction -- Getting started with total quality -- Quality's leading thinkers -- The total quality model in services and manufacturing -- Achieving a customer focus -- Applying quality standards -- Extending quality : around the world and across the organization 
<br/><br/> Total quality is the definitive tool for organizations that want to survive and prosper into the 21st century. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOTAL QUALITY MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HD 62.15 .S73 [c?]