Baluyot, Michael Bhobet B. <br/><br/>
Quality service management in tourism and hospitality / 
Michael Bhobet B. Baluyot 
 - Manila, Philippines :  Mindshapers Co. Inc.,  c2021 
 - viii, 141 pages ;  23 cm. 
<br/><br/>Includes bibliographical references. 
<br/><br/>Chapter 1. Overview of quality service -- Chapter 2. Customer Service through Quality Management -- Chapter 3. Service Environment in Tourism and Hospitality Industry -- Chapter 4. Training and development in the tourism and hospitality industry -- Chapter 5. Employee Motivation in the Tourism and Hospitality Industry -- Chapter 6. Quality Service Delivery System in Tourism and Hospitality Industry -- Chapter 7. Measuring Quality Service and delivery in tourism and Hospitality Industry -- Chapter 8. Managing Service Failure and service recovery in tourism and Hospitality Industry. -- Chapter 9. Technology and quality service in tourism and hospitality industry -- Chapter 10. Service culture in tourism and hospitality industry. 
<br/><br/> This textbook provides varied and relevant activities and opportunities to determine students understanding. 
<br/><br/><label>ISBN: </label>9786214063321 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOURISM -- MANAGEMENT
<br/><br/><label>LC Class. No.: </label>TX 911.3.M27 .B358 2021