TY  - BOOK
AU  - Magpantay, Don
AU  - Vizconde, Angelie Marie ;Matias, Augusto 
TI  - Operations management in tourism and hospitality industry
SN  - 9786218179516
AV  - TX 911.3.M27 .M34 2022 
PY  - 2022///
CY  - Sta. Cruz, Manila
PB  - Edric Publishing House
KW  - HOSPITALITY INDUSTRY -- MANAGEMENT
N1  - Includes bibliographical references; Chapter 1. Domain of production and operations management -- 2. Design of Tourism and Hospitality services -- 3. Specifying quality for tourism and hospitality services -- 4. TQM and the tourism and hospitality services -- 5. Measuring and controlling quality in tourism and hospitality services -- 6. Breakthroughs of tourism and Hospitality services -- 7. ISO 9000 for performances Excellence -- 8. Building and sustaining quality and performance excellence -- References
N2  - Production and operations managers carry on their work in a social and environment
ER  -