Magpantay, Don <br/><br/>
Operations management in tourism and hospitality industry / 
Don Magpantay, Angelie Marie Vizconde and Augusto Matias 
 - Sta. Cruz, Manila :  Edric Publishing House,  c2022 
 - 103 pages ;  25 cm. 
<br/><br/>Includes bibliographical references. 
<br/><br/>Chapter 1. Domain of production and operations management -- 2. Design of Tourism and Hospitality services -- 3. Specifying quality for tourism and hospitality services -- 4. TQM and the tourism and hospitality services -- 5. Measuring and controlling quality in tourism and hospitality services -- 6. Breakthroughs of tourism and Hospitality services -- 7. ISO 9000 for performances Excellence -- 8. Building and sustaining quality and performance excellence -- References. 
<br/><br/> Production and operations managers carry on their work in a social and environment. 
<br/><br/><label>ISBN: </label>9786218179516 
<br/><br/><label>Subjects--Topical Terms: </label><br/>HOSPITALITY INDUSTRY -- MANAGEMENT
<br/><br/><label>LC Class. No.: </label>TX 911.3.M27 .M34 2022